Comments & opinions 

Should Social Listening Be Part of My CRM Solution?

The promises of adding social media are appealing to many companies that desire an automated approach to monitoring their customers’ posts, blogs, and tweets about the businesses. Adding social listening to any customer relationship management (CRM) solution seems to be a natural progression of the direction CRM software was heading, but many decried the solution as intrusive and a potential violation of their customers’ privacy rights. Nevertheless, the technology has advanced and matured to the point where many companies are once again considering it to help them not only gain…

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News 

Etihad Airways invests in Adobe to power digital excellence

The partnership is a key enabler of the aviation group’s strategic vision to offer a superior digital service by deploying cloud-first initiatives for its businesses and its guests. With Adobe Marketing Cloud and Creative Cloud, the airline group and its partners are empowered to create a secure, cost effective and remarkable digital guest experience. Additionally, the technology will enhance the airlines’ digital marketing capabilities to provide tailored and personalised services across the globe. Adobe’s solutions will enable a superior digital experience for guests including full self-service capabilities using digital devices.…

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Analysis 

New IDC MarketScape Evaluates Datacenter Infrastructure Management Vendors

Datacenter managers are under increasing pressure to support 3rd Platform technologies and IT projects, yet many are doing so with limited visibility and control over the critical facilities as well as the physical IT and connectivity equipment that supports these workloads. FRAMINGHAM, Mass, October 20, 2015 – Datacenter infrastructure management (DCIM) solutions have emerged as an essential tool to develop more efficient datacenters. As the software-defined IT environment evolves, the underlying physical resource management has evolved to support it. However, the DCIM solutions on the market today are varied in their…

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Comments & opinions 

‘Composable infrastructure’: new servers give software more to define

Cisco, Intel, IBM and HP are bridging virtualisation and the software-defined data centre “Composable infrastructure” is a term you’re about to start hearing a lot more, and the good news is that while it is marketing jargon behind the shiny is pleasing advances in server design that will advance server virtualisation and private clouds. The new term has its roots in server virtualisation, which is of course an eminently sensible idea that anyone sensible uses whenever possible. Intel and AMD both gave server virtualisation a mighty shunt forward with their…

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Comments & opinions 

Virtustream to swallow up VMware and EMC clouds

EMC and VMware will funnel hybrid cloud services into their co-owned Virtustream brand EMC and VMware have announced plans to unify their cloud businesses under the single banner of the Virtustream brand. The move comes just a week after the announcement that Dell is to buy EMC for $67 billion, when it was also stated that VMware would remain a separate, publicly traded company. Virtustream – which EMC itself acquired for $1.2 billion in May – will incorporate Virtustream’s existing cloud offerings, EMC Information Infrastructure and VMWare services such as vCloud Air…

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Analysis 

Gartner Says Customer Data Has Monetary Value but Many Organizations Ignore It

Analysts to Discuss Big Data and Beyond at the Gartner Business Intelligence & Analytics Summit 2015, October 14-15, in Munich, Germany Many organizations do not manage customer data as a corporate asset, and the monetary value of that data is often ignored, according to Gartner, Inc. “Digital business is having a significant impact on customer data,” said Douglas Laney, vice president and distinguished analyst at Gartner. “The growing wealth of information — from social media, location and context-sensitive data collected from mobile devices and the Internet of Things— is increasing…

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News 

Successful Citrix Specialist Partnership

Saga is first and only Citrix partner in region with all-inclusive specialization in the virtualization and networking domains. During September and October, Saga has become a Citrix Specialist partner in Networking and Virtualization segments of business. In Networking segment, we acquired specialization for Netscaler and CloudBridge, and in Virtualization segment for Xendesktop, XenApp and Citrix Workspace Suite. This enveloped and covered almost the whole range of Citrix specializations! With this, Saga has become the first and only Citrix partner in region which has all-inclusive specialization from mentioned two segments. The…

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Comments & opinions 

4 Easy ways to simplify your business

When you’re busy trying to run and grow a business, it seems like there aren’t enough hours in the day to get everything done. You may have the best intentions of sitting down for a strategy planning session, but paperwork, emails, and client calls can quickly eat up the day. Before you know it, the day is gone and that strategy planning session has been moved to tomorrow’s to-do list. It’s a vicious cycle, and one you’ll never get out of unless you actively work to change it. Instead of…

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Analysis 

Is Your Organization Prepared for a Breach?

Eventually, your organization will be targeted in a cyber-attack. Taking steps to increase your cybersecurity budgets is a good start in improving your overall security strategy. However, just throwing technology at the problem and walking away can bring disastrous results. While security incidents may be inevitable, the consequences of data breaches don’t have to be. Breaches are often the result of a lack of cybersecurity readiness, early detection, or timely response. So, how do you take proactive measures against breaches? Anticipating the Breach, a newly released Symantec white paper, explains how organizations need to take a more…

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Comments & opinions 

The rise of visual hackers: Are you vulnerable?

We have all heard of ‘hacking’, but what about ‘visual hacking’? When we think of hackers we imagine a web savvy individual, breaking passwords and firewalls to glean confidential personal and business information. But for the eagle-eyed there’s already a wealth of data up for grabs in the public arena thanks to our increasing use of mobile technology. From using our laptop work on the train to using our mobile to make transactions, most of us are unaware of the potential risks presented by visual hackers. A recent study by…

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