What role should IT play in delivering business outcomes?
Enable key differentiators that provide a competitive edge. There’s been a lot of talk recently about the need for IT to focus on delivering business outcomes, as opposed to products and services. In my experience, far too many things are considered IT investments when they’re actually business capability investments that are enabled through IT. Make business investments for business outcomes As a designer, implementer, and integrator of technology, IT can help define the expected value in terms of return on investment and total cost of ownership (TCO). However, I think…
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