Author: enews

The new millennium is the era of customer experience. The digital age has revolutionized how customers and companies interact with one another, and the advent of social networking is forcing organizations to change their approach to relationships. Word of mouth can make or break a business as customer sentiments are publicized and shared with millions of people worldwide with the click of a button. As businesses grow, many find that traditional customer relationship management (CRM) is no longer enough to ensure customer loyalty and advocacy. To keep relationships strong and…

 Mobile virtualization will change the way we use our smartphones, and add security where it’s greatly needed. … Mobile virtualization is one of the biggest new words in the IT lexicon. Essentially, this design concept brings the benefits of enterprise hardware virtualization to the portable mobile phone. But what does mobile virtualization do, really, and why are people so excited about it? With mobile virtualization, smartphone makers can allow for multiple operating systems to run on one device. Rather than forcing all design elements to interact with the “bare metal hardware” and a single,…

Why is it that every day, new apps appear on your firm’s network? Some are downloaded onto employee desktops; others are on their mobile devices. Have you ever wondered why every day at 2 p.m. your browser windows paint the screen slowly or the network feels slow? As your employee base becomes younger and more “Web savvy,” they listen to Internet radio and stream videos; the appearance of Web Real-Time Communications and more videoconferencing on top of streaming are putting your network’s performance in peril. VoIP and UC Require Bandwidth We…

Customers always appreciate good customer service: it makes them feel like they got more than they paid, like they’re more than a number. Salespeople should be trained to ask the right questions, provide good insight to customers, and respond to changes to improve customer support. This article covers these and other ways in which you can turn great customer support into sales. Responsive Support Customers demand timely support, and when they’re on the phone, in your store, or browsing your site, they may have questions that require immediate answers. The…

A technical preview of the new Skype for Business communications and collaboration platform is now available to customers. At the 2015 Convergence event, which is taking place in Atlanta this week, Microsoft CEO Satya Nadella encouraged companies to embrace the open exchange of information and to use intelligent, collaborative tools. In November 2014, it was announced that the next version of Microsoft Lync would become ‘Skype for Business’, and the new client, server and online service would be generally available from April 2015. With the technical preview, existing Lync customers…

I still remember the first time I did an Internet search. It was both amazing and confusing. Clicking on the first of many matches, I quickly forgot what I was searching for in the first place, but I learned a lot. At least I think I did. That was more than twenty years ago and certainly SEO has improved a lot. So much so, that now we can quickly find more than we want to know about almost anything, including the dirt on almost company, true or not. That sounds…