What’s Next for Small Business CRM?
Software Advice conducted an online survey of 304 customer relationship management (CRM) software users representing businesses across a range of industries and sizes in order to determine how satisfied they are with their current CRM solution, what areas of CRM technology they plan to invest in and what they feel are the greatest benefits and difficulties of implementing their system. Photo:Todd West Media In this online survey of CRM software users, Software Advice found that small businesses were the most likely to be satisfied with their current CRM system. According to CRM…
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