SaaS: Still Not Simple-As-A-Service
Cost, data ownership, security, and other factors can complicate the SaaS decision. Software-as-a-service has moved well beyond the tidy world created by Salesforce.com. While there are now hundreds of successful SaaS vendors, customers have paid scant attention to the complexity this proliferation is having on their companies and end users. The first impact is cost. Subscription, per-user SaaS fees, payable monthly or quarterly, seemingly provide a low entry point. But this “cheap road in” overlooks the other infrastructure investments SaaS customers must make, including redundant connectivity from multiple ISPs to…
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