When you’re busy trying to run and grow a business, it seems like there aren’t enough hours in the day to get everything done. You may have the best intentions of sitting down for a strategy planning session, but paperwork, emails, and client calls can quickly eat up the day. Before you know it, the day is gone and that strategy planning session has been moved to tomorrow’s to-do list. It’s a vicious cycle, and one you’ll never get out of unless you actively work to change it. Instead of…

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We have all heard of ‘hacking’, but what about ‘visual hacking’? When we think of hackers we imagine a web savvy individual, breaking passwords and firewalls to glean confidential personal and business information. But for the eagle-eyed there’s already a wealth of data up for grabs in the public arena thanks to our increasing use of mobile technology. From using our laptop work on the train to using our mobile to make transactions, most of us are unaware of the potential risks presented by visual hackers. A recent study by…

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Most discussions about software selection cover general challenges, like the need to involve all stakeholders in the selection, the importance of defining a selection methodology, or how to create and implement a good project plan. While these topics are very important for software selection, other challenges—which may be sensitive or even controversial—are rarely discussed. These challenges actually have little to do with project management, but a lot to do with human nature—which makes them somewhat opaque, unquantifiable, and very difficult to address. Here are my top 5 problem areas. 1.…

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Any small business owner should know the utility and flexibility of customer relationship management (CRM) software. CRM software is business-oriented software that allows businesses to manage things like customer data and interaction, business information, and even the automation of sales. For big businesses, CRM has obvious utility because of the huge amount of business information and customer data available. However, CRM is designed to make the functions of any modern business easier to perform and manage. How Does a Small Business Benefit From CRM? Why would a small business need…

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Etihad Airways and IBM (NYSE: IBM) today announced a ten-year technology services agreement worth approximately US$700 million. This will allow the airline to enhance guest experience, develop world-class infrastructure and security, and improve efficiency.   The transformational agreement, one of the most important strategic collaborations by Etihad Airways, will provide access to the latest cloud-based technologies and services for the airline, its group companies and equity partners. Etihad Airways, one of the fastest-growing airlines in the world, carried 14.8 million passengers in 2014, and serves 113 passenger and cargo destinations.…

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