Bad Business: Never have a Customer Say “You never Call Me”
Next to an incompetent or disinterested sales person, the telephone is probably the source of more problems in a customer relationship than anything else. Even if you complete the sale successfully, the phone may have turned the customer off and left him or her unwilling to deal with you again. Of course no one sets out to turn customers off by telephone. But it happens. From telephone manners to voice menus, the telephone is a major source of problems in business relationships. The turn-offs may not seem like big things…
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