News 

The Future of Customer Support

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The next generation of customer service will be proactive, integrated and omnipresent, according to PwC. Are you ready? According to a just-released report from consulting firm PwC, “customer service has emerged as the next critical differentiator.” While there’s a bit of a “duh” factor to this statement, it’s wise to follow the bouncing ball. Customer service has always been important, but emerging digital technology is ratcheting up the stakes to a whole new dimension. Consumerization, mobile apps and tools, always-on connectivity, and a maturation of the Internet and digital channels…

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MasterCard Works with Apple to Integrate Apple Pay

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Cardholders to Enjoy an Easy, Secure and Private Mobile Payment Experience Purchase, NY and Cupertino, CA – September 9, 2014 – Paying with mobile devices is about to become even more Priceless™. Today, Apple (NASDAQ: AAPL) unveiled Apple Pay that will enable MasterCard cardholders to use their iPhone 6, iPhone 6 Plus and Apple Watch for everyday purchases. MasterCard built the foundation for secure mobile transactions, so consumers can use their cards when, where and how they want. MasterCard worked with Apple to deliver a seamless and secure payment experience. For consumers and merchants alike, that means that every purchase made with a MasterCard…

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Analysis 

IT Professionals Lack Knowledge about Virtualization Security

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According to a Kaspersky Lab global survey, IT professionals who claim to have expert-level knowledge of IT security appear to have a gap in their knowledge around virtualization security. Approximately one-third of these respondents expressed a “clear understanding” of light agent virtualization security or agent-based virtualization security models (34% and 30%, respectively).  Only one-quarter (27%) of these respondents expressed a “clear understanding” of agentless security models. With such a relatively small portion of security experts feeling confident in their understanding of the three major virtualization strategies, IT security industry still…

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Adobe patches Flash Player

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A dozen vulnerabilities mean new versions of Flash Player and AIR on all platforms, including iOS and Android. Adobe has released new versions of Flash Player and Air for all platforms. The updates address 12 vulnerabilities in the products, some of them rated critical. The vulnerable versions of Flash Player for Windows and Mac are 14.0.0.179 and earlier and 13.0.0.241 and earlier. Adobe Flash Player for Internet Explorer 10 and Internet Explorer 11 versions 14.0.0.176 and earlier and Adobe Flash Player for Google Chrome versions 14.0.0.177 and earlier are vulnerable.…

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Comments & opinions 

Back to basics during an upgrade

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Sometimes when you have spent so much time working in an environment that has had upgrade after upgrade its good to just go back to basics. This struck me as important in the past few weeks as one of my customers have been discussing their upgrade with me. On the surface it seemed like a very simple scenario, move from the existing version to the new version and keep the status quo wherever possible. This is the easiest solution and I suppose the one we are most likely to go…

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Ericsson opens its first Global ICT Center in Sweden

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Ericsson today inaugurates its first Global ICT Center in Linköping, Sweden. This follows Ericsson’s announcement made in September last year to build three new Global ICT Centers. Two will be located in Sweden; one in Quebec, Canada. The centers will support Ericsson’s over 25,000 Research and Development employees’ daily work as well as service organizations around the world. Today Ericsson has test labs and data centers around the world. The strategy is to consolidate most of these, with equipment and installations, to the new centers. Graham Osborne, Vice President, Global ICT Center…

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Comments & opinions 

Twitter to pay users $140 for finding security flaws

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The social network will pay up to £100 to individuals who find security issues in its platform Twitter has offered individuals who find possible security flaws in its platform a $140 (£100) reward. However, that amount is not set in stone, according to the company. The social network said in a blog post: “Reward amounts may vary depending upon the severity of the vulnerability reported. Twitter will determine in its discretion whether a reward should be granted and the amount of the reward. “This is not a contest or competition. Rewards…

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Whether it’s nude photos in the cloud or mobile payments securing data is up to you

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The 4chan leak of nude celebrity photos, allegedly stolen via Apple’s iCloud, shows your data are never fully secure. But with an iPhone payment feature expected to launch, it’s time see what you can do. Actress Jennifer Lawrence was among celebrities whose photos were leaked Techheads and gadget fiends the world over are eagerly awaiting next Tuesday – the day US technology firm Apple is expected to unveil a payment feature with its new iPhone 6. The company says you will be able to use your mobile phone just like…

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Analysis 

Unanswered Questions About The Internet of Things #IoT

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The #IoT bandwagon is already full but looks like the one above. On this proverbial bandwagon are herds of pundits, analysts and guys like me living in a rolling echo chamber. In our rolling echo chamber, questions are drowned by conjecture, stalwart claims, and empty predictions. Yeah, we seem to forget to answer the important questions. There are more unanswered questions about #IoT than there are unique types of things other than computers connected to the Internet. So lets talk about some of these unanswered questions … How will things…

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Serbia starts countdown to ASO

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Serbia has officially begun its transition to digital broadcasting, with analogue switch off set to take place in some parts of the country on March 1, 2015 and completed exactly two months later. Quoting Tatjana Matic, the state secretary, Ministry of Trade, Tourism and Telecommunications, Boru reports that all parts of Serbia will have simulcasting for six months, following which TV services will slowly become all-digital. She added that free STBs would be provided to disadvantaged and vulnerable sections of the population. Matic also said that Serbia would benefit from the digital…

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