News 

SES, SmarDTV and Samsung Demonstrate World’s First Ultra HD CAS-Protected Broadcast Service Using DVB Standards

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SES, SmarDTV, a Kudelski Group company, and Samsung Electronics Co. Ltd announced today that they will be demonstrating the first end-to-end encrypted Ultra HD content – via an SES satellite to a Samsung Ultra HD TV by using a SmarDTV CI Plus CAM module — at the IBC 2014 in Amsterdam. The demonstration will mark a major milestone for the Ultra HD broadcast chain, as it is the first time that a full 3840×2160 pixel CAS protected Ultra HD signal in HEVC will be decrypted by a standard SmarDTV CI…

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Comments & opinions 

Revisiting the costs for a Virtual Environment

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A while back I wrote a post about understanding cost in a virtual environment. This week in a chat with a customer this subject was identified as possibly the most crucial discussion that the teams are having with little or no information. The conversation goes something like this: Director of IT: “Can you tell me how much it costs if I want a Windows VM?” Techie: ” Not really, there are so many costs, first there is the OS, then there is the network, storage, hardware (well what the VM…

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Analysis 

Travel by Numbers

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Sophisticated mathematical algorithms are transforming the way consumers choose and use vacations – by allowing travel promoters to tap into the social pulse and subtler consumer preferences, and serve up increasingly personalized recommendations. The travel industry is currently alight with technology activity – particularly in the area of mobile apps, and even more so where these intersect with consumers’ shown preferences and social commentary. It reflects a shift in the way people choose and report back on holidays, which has largely moved online and gone mobile. In research conducted in…

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Analysis 

Mix It Up: Key Ingredients of Successful Cloud Management Systems

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The cloud cuts both ways; while the ability to spin up compute power on demand has empowered even small businesses to compete on a global scale, this same flexibility has led to a significant amount of “cloud sprawl.” According to Tech Radar, 61 percent of companies surveyed said cloud sprawl — both from employees using unauthorized services and not fully utilizing approved resources — is responsible for business-wide inefficiencies. Bottom line? You need an effective cloud management system to maximize returns. Here are some key ingredients. A Solid Foundation Research…

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News 

The Future of Customer Support

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The next generation of customer service will be proactive, integrated and omnipresent, according to PwC. Are you ready? According to a just-released report from consulting firm PwC, “customer service has emerged as the next critical differentiator.” While there’s a bit of a “duh” factor to this statement, it’s wise to follow the bouncing ball. Customer service has always been important, but emerging digital technology is ratcheting up the stakes to a whole new dimension. Consumerization, mobile apps and tools, always-on connectivity, and a maturation of the Internet and digital channels…

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News 

MasterCard Works with Apple to Integrate Apple Pay

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Cardholders to Enjoy an Easy, Secure and Private Mobile Payment Experience Purchase, NY and Cupertino, CA – September 9, 2014 – Paying with mobile devices is about to become even more Priceless™. Today, Apple (NASDAQ: AAPL) unveiled Apple Pay that will enable MasterCard cardholders to use their iPhone 6, iPhone 6 Plus and Apple Watch for everyday purchases. MasterCard built the foundation for secure mobile transactions, so consumers can use their cards when, where and how they want. MasterCard worked with Apple to deliver a seamless and secure payment experience. For consumers and merchants alike, that means that every purchase made with a MasterCard…

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Analysis 

IT Professionals Lack Knowledge about Virtualization Security

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According to a Kaspersky Lab global survey, IT professionals who claim to have expert-level knowledge of IT security appear to have a gap in their knowledge around virtualization security. Approximately one-third of these respondents expressed a “clear understanding” of light agent virtualization security or agent-based virtualization security models (34% and 30%, respectively).  Only one-quarter (27%) of these respondents expressed a “clear understanding” of agentless security models. With such a relatively small portion of security experts feeling confident in their understanding of the three major virtualization strategies, IT security industry still…

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News 

Adobe patches Flash Player

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A dozen vulnerabilities mean new versions of Flash Player and AIR on all platforms, including iOS and Android. Adobe has released new versions of Flash Player and Air for all platforms. The updates address 12 vulnerabilities in the products, some of them rated critical. The vulnerable versions of Flash Player for Windows and Mac are 14.0.0.179 and earlier and 13.0.0.241 and earlier. Adobe Flash Player for Internet Explorer 10 and Internet Explorer 11 versions 14.0.0.176 and earlier and Adobe Flash Player for Google Chrome versions 14.0.0.177 and earlier are vulnerable.…

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Comments & opinions 

Back to basics during an upgrade

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Sometimes when you have spent so much time working in an environment that has had upgrade after upgrade its good to just go back to basics. This struck me as important in the past few weeks as one of my customers have been discussing their upgrade with me. On the surface it seemed like a very simple scenario, move from the existing version to the new version and keep the status quo wherever possible. This is the easiest solution and I suppose the one we are most likely to go…

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Ericsson opens its first Global ICT Center in Sweden

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Ericsson today inaugurates its first Global ICT Center in Linköping, Sweden. This follows Ericsson’s announcement made in September last year to build three new Global ICT Centers. Two will be located in Sweden; one in Quebec, Canada. The centers will support Ericsson’s over 25,000 Research and Development employees’ daily work as well as service organizations around the world. Today Ericsson has test labs and data centers around the world. The strategy is to consolidate most of these, with equipment and installations, to the new centers. Graham Osborne, Vice President, Global ICT Center…

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