Calculating ROI for CRM

What if Jerry Maguire had used a customer relationship management (CRM) system? Let’s hop in the time machine as we go back to that infamous Tom Cruise movie. Remember how Tom—I mean Jerry—gets fired by Bob Sugar, and then both men run to their offices to secure as many clients as possible? Jerry starts his own firm with the one and only client he could save. After many months of “help me, help you,” his business finally gets its legs. Would CRM have made a difference? As the late, great, Dicky Fox…

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Network Trailblazer: A Conversation with Lakshmi Rebecca

Interview The host of India’s popular online chat show, Chai with Lakshmi, talks about technology and her focus on “people making a difference.” She’s the face behind Chai with Lakshmi, an online chat show about people and ideas shaping India for the future. Former model, marketing consultant and social worker Lakshmi Rebecca started the show in 2011, at age 30. Since then, her YouTube-only show has had over 110 ‘webisodes’ and 2.8 million views, mostly from within India, and has won several awards. This girl from Hyderabad grew up in Chennai, studied…

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Attacks involving financial malware rise to 28 million in 2013

According to the study ‘Financial cyber threats in 2013’ conducted by Kaspersky Lab, cybercriminals are increasingly trying to gain access to the online accounts of users. Last year, the number of cyber attacks involving financial malware increased to 28.4 million – 27.6% more than 2012. Programs designed to steal financial information include banking Trojans, keyloggers and two relatively new classes of malware – one that steals from Bitcoin wallets and another that downloads software to generate the crypto-currency. The combined activity of programs targeting Bitcoin became one of the main…

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Virtual Patches for the Time of Change

Nowadays quick updates of fragments of code or systems are a key mechanism for maintaining high level of protection of users and their data The number of zero-day exploits has risen sharply in 2013, impacting the security of individual users as well as whole organizations. As the day when Microsoft ends support of Windows XP draws near, the discussion about the necessity of elimination of IT vulnerabilities using expansions, patches and additional software which protect systems from zero-day exploits becomes more heated. Virtual patching is one of the mechanisms that…

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Do you think you’re smarter than your smart device?

Smart technology – the favorite invention of the 20th century for many gadget geeks. If you type ‘smart’ in your Google, first thing that comes up is an information regarding technology, not human intelligence. No doubt – we started living in the sci-fi movies we skeptically watched, until recently. It seems like everything is developing so fast, that we quite soon we will have to ask ourselves – can we compete with our smart devices? Okay, let’s see. Vacuum cleaning, everyone’s favorite chore. You can hardly wait for weekend to…

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19-year-old Canadian arrested over Heartbleed attack

Royal Canadian Mounted Police confirm arrest after tax agency attack Canadian police have arrested a 19-year-old man and charged him in connection with exploiting the Heartbleed bug to steal taxpayer data from a government website. The Royal Canadian Mounted Police (RCMP) confirmed the arrest yesterday. In what appeared to be the first report of an attack using a flaw in software known as OpenSSL, the Canada Revenue Agency (CRA) said this week that about 900 social insurance numbers and possibly other data had been compromised as a result of an attack on…

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SAP thrives on cloud business, but strong euro a worry

Europe’s largest software maker, SAP, has reported its cloud business has been making big strides, with revenues and underlying profit rising. But a strong euro has once again dented quarterly earnings. Germany’s SAP reported Thursday it had been able to expand its thriving licensed software business in the first quarter of the year. Turnover from its cloud-based applications rose by 32 percent year-on-year to 221 million euros ($305.8 million). The Walldorf-based company indicated growth prospects for the segment were still huge, with SAP’s cloud business only accounting for some 6 percent of…

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The future of CIOs looks bright

The IT department is fast becoming a brokerage house, an intermediary between buyers (as in lines of business managers) and sellers (as in cloud service providers). More than one-third of IT departments already act primarily as services brokers, and this model is expected to expand rapidly in the next 12 months, according to new research commissioned by Avanade, a managed services provider. The idea of IT as a brokerage is just one aspect of the emerging role of the new CIO, one that looks more like a consultancy to the business rather…

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Platform-as-a-Strategy: It’s All About Business Capabilities

Developing Platform-as-a-Service (PaaS) is a vital part of corporate IT operations these days as such operations strive to become more responsive to their internal business customers by shedding the traditional model for IT-as-a-Service. Through the EMC Federation, we have multiple options that we have embraced to support both new and legacy capabilities, including Cloud Foundry from Pivotal which is well-positioned for the Third Platform supporting multiple Big Data and mobility needs and VMware tools supporting the automation of public, hybrid and private cloud management. While we embrace all of these…

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Intel Reports First-Quarter Revenue of $12.8 Billion Operating Income of $2.5 Billion, Up 1 Percent Year-Over-Year

Intel Corporation today reported first-quarter revenue of $12.8 billion, operating income of $2.5 billion, net income of $1.9 billion and EPS of 38 cents. The company generated approximately $3.5 billion in cash from operations, paid dividends of $1.1 billion, and used $545 million to repurchase 22 million shares of stock. “In the first quarter we saw solid growth in the data center, signs of improvement in the PC business, and we shipped 5 million tablet processors, making strong progress on our goal of 40 million tablets for 2014,” said Intel…

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