Airlines and Airports Invest in Business Intelligence But Must Do More to Avoid Problems
All airlines and 90 percent of airports are investing in business intelligence systems to better serve the needs of their passengers, although more progess is needed to make these investments count, according to air industry IT supplier Sita. According to Sita research, more than half of passengers would use their mobiles for flight status, baggage status and airport directions, and by 2016 the majority of airlines and airports will offer these services using business intelligence analytics, said Sita. Sita’s research shows flight status updates are already a mainstream mobile service…
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