In the present digital era, where technology plays a crucial role in transforming and shaping the ways businesses have been developing so far, IT consultancy is a game-changing tool! The IT ecosystem has faced various technological developments and is steadily growing at a faster pace than ever before. In order to drive business growth, IT consultancy has a lot to offer. Organizations are adopting the consultancy services from top service providers and availing the most promising advice to gain optimum business results. Good IT consultants not only save your time…

Consumers are increasingly combining their digital interactions with voice communications, and live conversation has become the new competitive battleground for customer experience.  Unfortunately, most brands lack the ability to bridge the gap between digital and voice for a unified view across the customer journey. This is creating serious challenges for their customer experience initiatives. In response, call intelligence company Invoca is upgrading its Invoca for Adobe Marketing Cloud service, to be powered by Invoca Signal. It enables marketers automatically to capture custom, actionable insights from hundreds of data points on…

Social networks have transformed the Internet into a complex web of relationships. Graph analysis offers a way to understand these complex relationships. Graph analysis models are powerful enablers of fine-grained predictive modeling of human behavior as they help in identifying the likely behavior of individuals in their fuller context of groups, relationships, and influence. These models offer microscopic and detailed views of the customer experience by focusing on human actions and interactions. Graph analysis has the potential of transforming a wide range of applications in the public, private, and research…

AI is fascinating but is not an end in itself. Developers are looking for ways to sensibly incorporate the technology. Modern learning algorithms, such as deep neural networks, are able to autonomously solve highly complex tasks – with nearly human precision. Up to this point, however, these intelligent algorithms are black boxes. No one knows why they make the decisions they do and why they at times fail. With Transparent AI , the Fraunhofer Institute for Telecommunications, Heinrich Hertz Institute, HHI in Hall 6 is presenting a general tool that allows users…

Digital technologies have impacted or rather have shaken up the majority of the industries today. Digital businesses have shown potential to save costs, redefine value chains and they even allow us to work and collaborate in new ways. One of the main benefits of a true digital business is that it leverages technologies that will allow it to produce value at almost no cost and equally distribute that value at not cost either. These are good pre-requisites for rapid growth. But what is a digital business and what are the…